Source: [24]7 [download page]
Notes: Almost half of consumers will abandon a company and move to a competitor within one day of having a poor customer service experience if price and products are of equal value, finds [24]7 in a survey of 1,200 US adults. Among respondents who had ended a business relationships with a company due to a bad service experience, a poor IVR experience was the most-cited reason across generations. (more…)
